Harvest House Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Pickup Policy

You will receive an automatically generated email confirmation when you place your order. Please allow 24-48 hours for processing. We will package all items available and in stock from our shelf and contact you via email or phone when your order is ready for pick up. A copy of your receipt or a photo ID may be required for pick up. 

You will be notified if any products are out of stock or unavailable at the time of processing. We will special order items not carried in the store, however, we may request a pre-payment. You will be contacted by a staff member regarding payment arrangements.

We request that orders are picked up within 7 days of their completion.

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Shipping/Delivery Options

Orders are shipped using either 2-3 day priority mail or 5 day ground service. We use the United States Post Office under most circumstances. Overnight shipments may be made by special request, however, please allow for standard processing time and availability of products.Use the Additional Information text block to make any special requests.

Perishable shipments are made at your own risk with required priority mail service. Perishable shipments are not advisable through the summer months.

Minimum shipping fees are $6.25. Shipping fees vary according to weight. You will be contacted for approval if the anticipated shipping fee exceeds $10.

We do not offer International Shipping.

If you need to track your shipment, please refer to the order number on your order receipt and contact the store with your request. We will respond with a status report as soon as possible.

Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)
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Sales Tax
State sales taxes are applied to all shipments within our home State. Sales taxes are not applied to shipments for destinations outside the State. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.
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Payment Policy
Payment for Pick-up Orders is required at the time of pick up. We accept cash, check, and certain credit cards. Applicable sales tax will be added to your order at the time of pickup. Orders that are not picked up within seven days of Notice will be returned to the shelf
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Return Policy
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 60 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 60 days from the date of purchase.

Refunds may be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund. Returned opened products are subject to a $5.00 restocking fee.
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Privacy Policy
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number
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